Tourist information centers as a tool for a destination's tourism planning

Authors

DOI:

https://doi.org/10.59776/2764-5835.2026.8434

Keywords:

Tourism, Tourist Flow, Novo Airão

Abstract

This study analyzes the evolution of the tourist flow in the municipality of Novo Airão, Amazonas, Brazil, between 2010 and 2025 through the digitization and systematization of records from the Tourist Information Center (CAT). The research is characterized as quantitative, applied, and descriptive, using the CAT's physical registration books as its primary data source. The records were organized into a digital database and classified according to visitors' origin (regional, national, international, and unidentified). The results revealed three distinct periods: growth in tourist flow from 2010 to 2015, decline between 2016 and 2023, intensified by the impacts of the COVID-19 pandemic and the limitations of manual records, and recovery in 2025, supported by the adoption of electronic spreadsheets and improved information management. The findings also indicate the predominance of regional visitors throughout the analyzed period. The study concludes that the systematization of tourism data strengthens the Tourist Information Center as a strategic monitoring tool, supporting tourism planning, evidence-based decision-making, and the sustainable development of the destination.

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Author Biographies

Suene Borges Pacheco, Universidade do Estado do Amazonas

Acadêmica de Tecnologia em Gestão de Turismo da Universidade do Estado do Amazonas. Bolsista de Extensão do Observatório de Turismo da UEA. http://lattes.cnpq.br/5422621175416507.

Victória Elizabeth Santana Agard, Universidade do Estado do Amazonas

Acadêmica de Tecnologia em Gestão de Turismo da Universidade do Estado do Amazonas. Bolsista de Extensão do Observatório de Turismo da UEA. http://lattes.cnpq.br/6322635884355321.

Márcia Raquel Cavalcante Guimarães, Universidade do Estado do Amazonas

Professora Adjunta da Universidade do Estado do Amazonas. Coordenadora da Rede Interinstitucional do Observatório de Turismo da UEA e Líder do Grupo de Pesquisa Observatório de Turismo da Universidade do Estado do Amazonas. http://lattes.cnpq.br/3690480711773055.

Capa da 4ª Mostra de Pesquisa Científica e Mercadológica da RBOT, com o logotipo da revista ReBOT no topo e uma ilustração de um parque turístico ao pôr do sol, destacando o título do evento e a marca da UERN na parte inferior.

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Published

2026-09-15

How to Cite

BORGES PACHECO, Suene; SANTANA AGARD, Victória Elizabeth; RAQUEL CAVALCANTE GUIMARÃES, Márcia. Tourist information centers as a tool for a destination’s tourism planning. BRAZILIAN JOURNAL OF TOURISM OBSERVATORIES (ReBOT), [S. l.], v. 5, n. 2, p. 204–211, 2026. DOI: 10.59776/2764-5835.2026.8434. Disponível em: https://periodicos.apps.uern.br/index.php/ReBOT/article/view/8434. Acesso em: 21 sep. 2026.

Issue

Vol. 5 No. 2 (2026): 4th RBOT Scientific and Market Research Showcase

Section

Artigos técnicos e tecnológicos

License

Copyright (c) 2026 BRAZILIAN JOURNAL OF TOURISM OBSERVATORIES (ReBOT)

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